The right of withdrawal is the right of the consumer to withdraw from a distance contract (online shopping only) in European Union. If you want to return your purchase for some reason, here you can find out how to do this:

You have 14 days to decide if the item is right for you. Tīnes will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. If you want to return the product, make sure that the product is in its initial quality and labeled with Tīnes trademark, and you have saved all documents about making and receiving the purchase. You will have to ship on your own costs. Shipping and handling costs are not refundable.

If you really wish to return your purchase to us, please follow these simple steps:

  1. Contact us and we will provide you with a refund template;
  2. Fill it out, enclose with the goods you wish to return and send to us : SIA Tīnes, Amatu iela 5, Rīga, LV- 1050, Latvija.;
  3. After receiving the item(s), we will send a refund to your bank account over the next 30 days.
Tīnes is not responsible for lost, stolen, or misdirected product returns. For that reason, use a traceable method of shipping returns. Returns or not delivered goods returned to sender from outside EU (European Union) will be charged 23% of order refund money.