We have written useful information which helps to shop on www.tines.lv.

Stock
Online shop and Tines physical shop have different stock. If you want something specific from www.tines.lv, place an order. You can select ’local pickup’ for your goods at Tines shop.

Knits like mittens, socks, wrist warmers, hats, scarves and linen dresses are in stock and ready to ship. These items we keep in stock each by one. If you want several items of the same design, contact shop@tines.lv and we will knit them. If the order is urgent, don’t hesitate to write to us and we may offer similar products which aren’t listed online.

Knitwear with size and color options are knitted to order. Average knitting time 7- 10 days. If the order is urgent, contact us via shop@tines.lv and we will offer similar designs and models which are ready to ship but not listed.

Customized orders
If you see a design you like but want it in another color, e- mail us and we will arrange an order. You can select another color or size pretty much to all our goods.

If you visited our physical shop and can’t find something you saw there online, contact us with the description of the item. We may have it or we can make it for you.

To choose color for our knitwear, browse yarn colors. Select model you like, add it to the basket and on checkout page there will be a bar to write ’order notes’. There you write color number and any other relevant comments.

If you are in doubt about sizing, send us your measurements or if you like, we will measure the garment. We can adjust sizes as you need.

You can also order gift sets and can write us about your ideas. We have more knits than listed online so maybe we have something you like.

Keep in touch- shop@tines.lv

Payment methods

When shopping in our international online shop, you can choose one of the four forms of payment for your purchase:

  1. Payment by card
    We accept Visa, MasterCard and Maestro. Instant payment which makes it the quickest payment method.

  2. Advance payment by bank transfer
    After confirming your purchase, you will receive the beneficiary’s details to your e-mail. When making the payment, remember to indicate your order number.
  3. PayPal
    After placing the order, you will be forwarded to the PayPal web-page where you can pay for your purchase either by card or using PayPal system.
    More about Paypal you can find out: www.paypal.com
  4. Cash on local pickup
    If you choose this method of payment, you do not need to specify a bank card details and / or transfer money. Your purchase will be ready at Tīnes company boutique on Vāgnera street 5, where you will have to pickup and pay by cash. To see a map and working hours please click the following link: https://tines.lv/salons-tines/

    Delivery
    Small items such as mittens, socks, caps, fingerless gloves and scarves are usually dispatched within 1- 3 business days after clear payment is received. Shipping time varies to destination country, but approximately takes a week within EU countries (or even faster) and around two weeks outside EU. We provide tracking information after goods are shipped.
    Other garments like coats, cardigans, vests, capes and sweaters may not be at warehouse at order time. Please give us 7- 10 days to knit the item if we do not have it in stock. If you have questions about your order delivery, please contact us via shop@tines.lv.
    You can choose between two types of delivery when shopping at our online store:

    By mail

    Delivery costs depend on the country you put as a shipping address and on parcel weight. All our parcels are delivered via Latvijas Pasts (Latvian Post). Please be mindful of any customs charges that may apply in your destination country. We do not control customs policies and can not predict these extra charges. If they occur, it is up to you to cover them. If you are not sure, please contact your local customs office for further info.

    Local pickup

    When you choose this option, you agree to come after the purchase at Tīnes boutique on Vāgnera street 5 and pay for the goods by cash only. To see a map and working hours please click the following link: www.tines.lv/salons-tines

    Returns
    If you want to return your purchase for some reason, here you can find out how to do this:

    You have 14 days to decide if the item is right for you.

    Tīnes will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. If you want to return the product, make sure that the product is in its initial quality and labeled with Tīnes trademark, and you have saved all documents about making and receiving the purchase. You will have to ship on your own costs.

    Shipping and handling costs are not refundable.

    If you really wish to return your purchase to us, please follow these simple steps:

          1. Contact us info@tines.lv and we will provide you with a refund template;
          2. Fill it out, enclose with the goods you wish to return and send to us : SIA Tīnes, Amatu iela 5, Rīga, LV- 1050, Latvia;
          3. After receiving the item(s), we will send a refund to your bank account over the next 30 days.

    Tīnes is not responsible for lost, stolen, or misdirected product returns. For that reason, use a traceable method of shipping returns.

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    2 thoughts on “Customer service

    1. Marie-Louise says:

      Hello Tines.
      I am Marie-Louise and I have a knitting shop in the Netherlands since several years. The wool I sell is from Garnstudio Drops, Kauni, Ullcentrum and I sell knitting packages from Christel Seyfarth. I would like to receive some information on the possibilities of becoming a reseller of your clothes. I would love to be able to add your clothes to my collection.

      I’m looking forward to your reaction,

      Marie-Louise van den Hurk. Het Breipunt Holland.

    2. Elīna Ozoliņa says:

      Dear Marie,
      Thank You for Your interest and message. We are open to reseller offers and cooperation. Please contact info@tines.lv for further information.

      Best regards,
      Elina Ozolina
      Manager of Tines online store

    Comments are closed.